APWCFCLTD,Hyderabad

1.The Aim/Purpose of this charter is to work for better quality in public services.

* To recognize the needs of its partners and of clientele and responds to them in the interests of development of women.

2.We deliver the following services.

a) Skill Development of women by providing training.

b) Tharuni Vikas Kendrams - to provide information to guide and counsel the women for setting up and managing self-employment ventures.

c) Marketing of the products manufactured by women entrepreneurs/ women groups.

d) Management of working Women's Hostels at Hyderabad, Nalgonda & Nizamabad.

e) Processing of proposals of NGOs under STEP/WEH Schemes of Government of India.

f) EDP - Entrepreneurial, managerial & Accounting skills are imparted to the women.

g) Sensitization Programmes - sensitizing beneficiaries & field functionaries to tackle the issue of gender discrimination and insensitivity towards women.

h) Demonstration - One-day exposure cum training for women in different trades.

i) Residential Bridge Course for School drop-outs/Girl Child Labour Rehabilitation Programme - to mainstream the girl child labour working with hazardous and non-hazardous industries and school dropouts through the bridge school.

j) Mother Units - Provision of centralized services for Women who lack entrepreneurial skills.

k) Incubators - Equipped with facilities to undertake production prior to establishment of micro - enterprise by women.

3.Our aim is to achieve the economic upliftment of women by self/wage

employment through skill development / Training, Marketing Avenues to women Groups / Women Entrepreneurs rehabilitation of Girl Child Labour and providing cheap and safe Hostel accommodation to working women etc. by providing the following services delivery/quality parameters.

SI.No	Institution	Facilities /Services	Services to whom	Charter Display/ Campaign mode	Time for application processing	Officials/Officers to contact
1	Durgabai Mahila Sisu Vikasa Kendrams	1) Skill Development of women by providing Training 2) Advise/Counseling of women for starting own units 3) EDP 4)Sensitization Programmes 5) Demonstration 6)GirlChildLabour Rehabilitation Programme 7) Mother Units 8) Incubators 9) Processing of proposals of NGOs and recommending to Government of India under STEP/WWH	Women Between 18-35 years Adolescent Girls upto 17 years NGOs	Press Release, Display on Notice Board Through the Meetings of Field functionaries. Criteria/Guidelines will be displayed on the Notice Board. Result of processing will be displayed interactive Sessions through workshops.	1. Within (30) days from the Notification in every half year. 2. 2 To 8.Same day Within(30) days of submission of applications.	District Manager in all Districts.
2	Woring Women's Hostel	Boarding & Accommodation	Working Women / Students	Display on Notice Board of Hostel, PRess Notification regarding vacancy for occupancy and criteria of admission	Immediate depending on eligibility & vacancy position occupancy	Manager, Working Women's Hostels, Jubilee Hills, Kushaiguda Nalgonda & Nizamabad
3	Taruni Resource Centre	Marketing of the Products	Women entrepreneurs/ Women Groups	Press release, display on Notice Board, Organization of Exhibitions-cum sale whenever organized.	Continuous Process	Smt.Vijaya Sree Prasad.N. Assistant General Manager (Marketing & Micro Finance) APWCFC, Hyderabad/DMS of DMSVKs in all Districts.

4. Information on the following subjects can be obtained from our officers listed below.

Information Relating to	Name of the Officer	Designation	Located at	Telephone /Fax / e-mail
a) Skill Development of Women by providing Training. b) Tharuni Vikas Kendrams (Business Counseling Centers) for the advice of women for starting own units. c) Marketing of the products manufactured by women entrepreneurs / Women groups d) Management of Working Women's Hostels at Hyderabad, Nalgonda, & Nizamabad. e) Processing of Proposals of NGOs under STEP / WWH schemes of Government of India. f) EDP g) Sensitization Programmes h) Demonstration i) Girl Child Labour Rehabilitation programme j) Mother Units k) Incubators	Sri A.Kishan, I.F.S.	Managing Director	APWCFC 1355/H, Road No.45, Jubilee Hills, Hyderabad- 500033. 8-3-222, Behind Saradhi Studios, Ameerpet, Hyderbad - 500038	23546159 / 55795571 FAX No. 23546739 email: md@apwcfc.org
	Sri D.S.V.Prasada Rao	Development Officer	APWCFC 8-3-222, Behind Saradhi Studios, Ameerpet, Hyderbad - 500038	23546811/12 23546740 23546739(FAX) 9949356822
	Smt. Vijayasree Prasad N.	Assistant General Manager (Marketing Micro Finance)	APWCFC 8-3-222, Behind Saradhi Studios, Ameerpet, Hyderbad - 500038	23732597 / 23735435 (FAX) 9949996658

5. Availability of prescribed forms.

TITLE OF THE FORM	FEE TO BE PAID	WHOM TO CONTACT
a) Application / Bio - data for admission in Durgabai Mahila Sisu Vikasa Kendrams / WWHs	Free	APWCFC, Hyderabad & DMs of DMSVKs at District, Level & Managers of WWHs
b) Application for Marketing / Projects and guidelines	Free	APWCFC, Hyderbad & DMs of DMSVKs at District Levl. Managers of Tharuni Vikasa Kendrams
c) Processing Applications to NGOs	Free	AWCFC Hyderbad & DMs of DMSVKs

6. Complaint redressal systems.

Name	Designation	Located	Telephone/FAx/Email
Smt.V.Manga Seshamamba	Administrative Officer	APWCFC 1355/H, Road No45, Jubilee Hills, Hyderabad, 500 033	23546811/12, 23546740, 23546739 (fax) 9949356823
Smt. Vijayasree Prasad N.	Assistant General Manager (Marketing, MicroFinance)	APWCFC 8-3-222, Behind Saradhi Studios, Ameerpet, Hyderabad - 500 038	23732597 / 23735435 (Fax) 040- 55775993

website address is www.apwcfc.org

7. A centralized customer care center/grievance redressal center is also available at

O/o APWCFC, 1355/H, Road No.45, Jubilee Hills, Hyderabad-500033
or
O/0 APWCFC 8-3-222, Ameerpet, Behind Saradhi Studios, Hyderabad-500038
where you can lodge your complaints.

8. All complaints will be acknowledged on the same day and final reply on the action taken will be communicated within 7 working days.

9. Consultation with our users/Stake holders

We welcome suggestions from our users regarding improvement of facilities i.e. Accommodation, Food, Quality of Training etc.

We hold periodical meetings with users/stake holders (NGOs/Women Trainees) through District level functionaries.

We Welcome the members of public to meet the officers without any hesitation between 3.00 pm and 4.00 pm on all working days for any suggestions/services.

10. We seek co-operation in the following.

Citizens’ Charter is a joint effort between us and you. To improve the quality of service provided by us, we request you to help us on the following way

By giving correct Name, address/ advices or suggestions in writing/oral.

By responding immediately for further information.

.11. Guide Book/Hand book/Consumer Helpline

Our Help line number is 23732597.

Our customer Information Center is located at the office of the APWCFC, 8-3-222, Ameerpet, Behind Saradhi Studios, Hyderabad-500038, Phone No. 23735435.

We are committed to constantly revise and improve the services being offered under the Charter.

12. How you can help us

TRAINEES

We expect you to maintain discipline and adhere to the rules and regulations and bestow their attention on skill development programmes for improving knowledge by taking the services of staff members,utilizing facilities etc

PARENTS/GUARDIANS

We expect you to have adequate interation with the District Managers regarding general behaviour and academic pursuit of their wards.

NGOs

We expect our partners and clients to understand our constraints and suggest better solutions for accomplishing our mission.

We expect our partners to work with utmost sincerity integrity and whole-hearted devotion to our mission.

We expect our partners to act in good faith and disclose correct,proper,true and full information or documents or claims,to enable us to deliver prompt service.

We expect our partners and clients to consciously avoid furnishing wrong or false information or documents.

We do not expect our partners to work at cross purposes with each other,generating complains against each other,rather we expect all issues to be openly and amicably discussed and solutions found in the best interest of our clients.

We expect our clients,partners and public to be objective in their appraisal of our performance.

LET US JOIN IN MAKING THIS CHARTER A SUCCESS!

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